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Most Popular Questions

Please navigate to our return policy at the footer of the page. You will be able to find a form which you need to fill out. Everything is thoroughly explained in our return policy.

No. Currently you can find Lueur products just online

We aim to restock every week, but restock dates vary depending on product availability.

Currently we dont have any limit on amount of products that you can purchase at one time.

Out top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and PPE guidelines. Usual delivery time is 1-7 days - depends on which shipping you pick.

All packages are shipped via DPD.

For customer service inquiries only, please E-mail info@lueur-beauty.com

We aim to respond to all E-mails within 48 hours.

We do except returns according to our refund policy. You can find it at the footer of the page.

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at info@lueur-beauty.com with your inquiry.

No, but by setting up an account, you become a Luer VIP member and have access to order and shipping information. You will also be added to our email list for exclusive updates in the future.

Yes you can change order. Contact us on info@lueur-beauty.com

To reset your password, go to http://lueur-beauty.com/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: http://lueur-beauty.com/account/login

Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.